Refunds and Returns

Last updated: October 2026

We want you to be happy with your purchase. This page explains how returns and refunds work at MRF Equipments.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

If something is wrong

Please check your goods on delivery and let us know about any damage or problems as soon as possible – photos help. Email sales@mrfequipments.com.au with your order number and we’ll work with you to fix it.

Change of mind

Many of our products are large items delivered by truck. If you change your mind, contact us as soon as possible. Change-of-mind requests are handled case by case, and freight costs already incurred may not be refundable.

Used containers

Used B grade containers are sold as wind and water tight with working doors, and will show cosmetic wear such as dents, scratches and surface rust. Cosmetic wear consistent with the description is not a fault.

How refunds are paid

Approved refunds are paid back to the account you paid from, usually within 10 business days.